Terms and Conditions
Last updated: March 2024
Service Agreement
- System ownership transfers upon final payment
- 12-month minimum monitoring contract term
- 24-hour notice required for maintenance visits
- Emergency response within 4 hours guaranteed
- Remote system access requires authorized credentials
Installation and Equipment
- All equipment meets NSI and ISO standards
- 3-year manufacturer warranty on hardware
- Professional installation by certified technicians
- Site survey required before installation
- Property restoration to pre-installation condition
Monitoring Services
- 24/7/365 professional monitoring
- False alarm verification procedures
- Emergency services liaison
- Monthly system health checks
- Activity reports available on request
Customer Responsibilities
- Maintain current emergency contact details
- Report system faults immediately
- Allow access for maintenance
- Maintain secure password protocols
- Follow provided security procedures
Payment Terms
- 50% deposit required before installation
- Balance due upon completion
- Monthly monitoring fees by direct debit
- Late payment fees apply after 14 days
- Annual maintenance fees payable in advance
Liability
We maintain comprehensive liability insurance but are not responsible for:
- Losses due to system tampering
- Network/power outages beyond our control
- Unauthorized system modifications
- Force majeure events
Termination
- 90 days written notice required
- Early termination fees apply
- Equipment removal by authorized personnel only
- Final inspection required
Data Protection
- GDPR and DPA 2018 compliance
- Secure data storage protocols
- Confidentiality agreements enforced
- Regular security audits
For detailed terms or clarifications, contact our legal department at legal@Security Services.com
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